Our commitments

Presentation

Welcome to the Ossau Valley Tourist Office!

We are here to answer your questions and offer advice!
You can count on our knowledge of the Ossau Valley to help you discover all the pleasures of the mountains and give you suggestions on how to make the most of your holiday.
We are at your service to tell you about all the best places to visit, activities, entertainment, heritage, local life and more.

Brands & Labels

Tourism Quality Tourism & Disabilities Cyclists Welcome

Tourism Quality

In order to continuously improve customer service and the quality of tourism services in France, the government has created the Qualité Tourisme™ label.

This label selects and brings together under a single symbol quality initiatives aimed at customer satisfaction in: hotels, tourist residences, holiday villages, campsites, restaurants, cafés and brasseries, seasonal rental agencies, tourist offices, visitor attractions and outdoor activities.

What are French tourism professionals committed to?

We are therefore committed to upholding the values of the Qualité Tourisme™ brand on a daily basis and to ensuring: A warm welcome

- Proficiency in foreign languages
- Personalised services
- Up-to-date, clear and accurate information
- Cleanliness and comfort in our reception areas
- Promotion of our destination and its tourist attractions
- Consideration of your opinions, suggestions and complaints

We are here to help: leave us a message and we will get back to you!

What guarantees does the Qualité Tourisme™ label offer?

To obtain the Qualité Tourisme™ label, service providers must successfully complete a quality assessment process in line with the National Quality Commitments, which represent the essential requirements for customer satisfaction.

Qualité Tourisme™-certified professionals are attentive to customer feedback thanks to the systematic analysis of satisfaction surveys and complaints. Their services are regularly subject to unannounced and independent inspections.

These procedures enable professionals to continuously improve their services in order to better satisfy tourists.
The standards are available on the brand's official website. They are updated annually.
New activities may be added by decision of the brand's national management committee. They are listed on the brand's official website and are included in the specifications during any annual updates.

A team at your service

Your contact - Qualité Tourisme

Karine HOURDISSAN
Tel: 05 59 05 31 41

Email: karine@valleedossau.com

Tourism and Disabilities

Created in 2001 to provide reliable and objective information on the accessibility of tourist sites and facilities, it takes into account four types of disability (motor, visual, mental and auditory).
The national label is awarded by the National Association ‘Tourism & Disability’ after consultation with the Regional Commission. It can be awarded for two, three or four disabilities for a period of five years after signing the charter of commitment.
The process of obtaining the label applies to all tourism professionals who wish to commit to welcoming their customers in the best possible conditions and in complete autonomy.

What are French tourism professionals committing to?

Need information for your holiday?
Don't hesitate to visit any Tourist Office marked Tourisme Handicap.
The holiday advisors are trained to welcome you and offer a specially adapted welcome booklet listing all the accessible and/or Tourisme Handicap-marked places in their area.
Their smiles and professionalism will make your holiday a memorable one.

Our offices in Arudy, Eaux-Bonnes and Gourette cater for four types of disability:

Visual impairment: the space is designed to facilitate movement. Information is available in large print and Braille.
Motor impairment: independent access is possible from the car park. Wide doors, gentle slopes, barrier-free layout, reception counters adapted to accommodate wheelchair users, toilets that comply with accessibility standards.
Hearing impairment: a hearing aid is available. Audio information is subtitled or available in written format.
Mental disability: signage is adapted and simplified documentation is available to facilitate understanding.

You will find:

Parking spaces in front of our offices, including clearly marked disabled spaces.
A personalised welcome from staff trained to assist you.
A lowered reception desk.
Document display stands at a suitable height and accessible to wheelchair users.
Wide indoor and outdoor walkways with a gentle slope.
Signage accompanied by pictograms.
Reception desk with magnetic loop.
The option of transcribing information onto paper
A dictaphone
Braille documentation presenting the local area
Accessible toilets

Our practical guide to travelling in the Ossau Valley

Digital version:

Travelling in the mountains with my disability

Paper version:

Tourism and Disability Guide in the Ossau Valley

A team at your service

Your contact - Tourism and Disabilities

Camille RONDARD
Tel: +33 (0)5 59 05 77 11

Email: camille@valleedossau.com

Accueil Vélo

Accueil Vélo is a national label that guarantees specific hospitality, services and facilities tailored to the needs of cycle tourists along cycle routes in France.

This label guarantees French and foreign cycling customers the quality of the services available to them and ensures that they will meet committed professionals who will share their useful and informed advice, as well as their knowledge of the area, with the aim of facilitating the cycling trip for the public.

Who can become a Welcome Bike establishment?

If you are a hotelier, restaurateur, repairer, bicycle hire company or visitor site manager located less than 5 km from a cycle route, and you would like to promote your services on the France Vélo Tourisme website, as well as on those of its partners and at your tourist office, Ian KOHLER, your local representative, will assist you with the process.

A team at your service

Your contact - Accueil Vélo

Ian KOLHER
Tel: +33 (0)5 59 05 31 41

Email: ian@valleedossau.com