Our commitments
Our commitments
Presentation
Welcome to the Ossau Valley Tourist Office!
We are here to answer your questions and offer advice!
You can count on our knowledge of the Ossau Valley to help you discover all the pleasures of the mountains and give you suggestions on how to make the most of your holiday.
We are at your service to tell you about all the best places to visit, activities, entertainment, heritage, local life and more.
You can count on our knowledge of the Ossau Valley to help you discover all the pleasures of the mountains and give you suggestions on how to make the most of your holiday.
We are at your service to tell you about all the best places to visit, activities, entertainment, heritage, local life and more.
Quality Mark
We are therefore committed to upholding the values of the Qualité Tourisme™ brand on a daily basis and to ensuring: A warm welcome
- Proficiency in foreign languages
- Personalised services
- Up-to-date, clear and accurate information
- Cleanliness and comfort in our reception areas
- Promotion of our destination and its tourist attractions
- Consideration of your opinions, suggestions and complaints
- Proficiency in foreign languages
- Personalised services
- Up-to-date, clear and accurate information
- Cleanliness and comfort in our reception areas
- Promotion of our destination and its tourist attractions
- Consideration of your opinions, suggestions and complaints
We are here to help: leave us a message and we will get back to you!
Tourism and Disabilities
Need information for your holiday?
Don't hesitate to visit any Tourist Office marked Tourisme Handicap.
The holiday advisors are trained to welcome you and offer a specially adapted welcome booklet listing all the accessible and/or Tourisme Handicap-marked places in their area.
Their smiles and professionalism will make your holiday a memorable one.
Don't hesitate to visit any Tourist Office marked Tourisme Handicap.
The holiday advisors are trained to welcome you and offer a specially adapted welcome booklet listing all the accessible and/or Tourisme Handicap-marked places in their area.
Their smiles and professionalism will make your holiday a memorable one.
Our offices in Arudy, Eaux-Bonnes and Gourette cater for four types of disability:
- Visual impairment: the space is designed to facilitate movement. Information is available in large print and Braille.
- Motor impairment: independent access is possible from the car park. Wide doors, gentle slopes, barrier-free layout, reception counters adapted to accommodate wheelchair users, toilets that comply with accessibility standards.
- Hearing impairment: a hearing aid is available. Audio information is subtitled or available in written format.
- Mental disability: signage is adapted and simplified documentation is available to facilitate understanding.
You will find:
- Parking spaces in front of our offices, including clearly marked disabled spaces.
- A personalised welcome from staff trained to assist you.
- A lowered reception desk.
- Document display stands at a suitable height and accessible to wheelchair users.
- Wide indoor and outdoor walkways with a gentle slope.
- Signage accompanied by pictograms.
- Reception desk with magnetic loop.
- The option of transcribing information onto paper
- A dictaphone
- Braille documentation presenting the local area
- Accessible toilets
Travelling in the mountains with my disability
A team at your service
Your contact - Tourism and Disabilities
Camille RONDARD
Tel: +33 (0)5 59 05 77 11
Email: camille@valleedossau.com
Accueil Vélo
Accueil Vélo is a national label that guarantees specific hospitality, services and facilities tailored to the needs of cycle tourists along cycle routes in France.
This label guarantees French and foreign cycling customers the quality of the services available to them and ensures that they will meet committed professionals who will share their useful and informed advice, as well as their knowledge of the area, with the aim of facilitating the cycling trip for the public.
Who can become a Welcome Bike establishment?
If you are a hotelier, restaurateur, repairer, bicycle hire company or visitor site manager located less than 5 km from a cycle route, and you would like to promote your services on the France Vélo Tourisme website, as well as on those of its partners and at your tourist office, Ian KOHLER, your local representative, will assist you with the process.
A team at your service
Your contact - Accueil Vélo
Ian KOLHER
Tel: +33 (0)5 59 05 31 41
Email: ian@valleedossau.com
